Refund policy
EXCHANGE & RETURNS
We only offer returns on our products excluding the digital products. If you would like to exchange an item, we recommend that you return the unwanted item and place a new order for the item or color you require.
If you wish to cancel your purchase after receiving a product, you may return it to us at your own expense. Only unopened products in their original condition and packaging are eligible for a refund. If the packaging has been opened and it appears that the product does not meet your expectations, such as the color, then the product cannot be returned. So be careful when placing orders. The condition for returning is that you return the product to us within 14 days of receipt. Please send us an email to hello@browlashdealer.com before you send the return. As a customer you are responsible for the shipping and packaging costs of the returned products. Brow Lash Dealer is not responsible for packages lost during transport to Brow Lash Dealer. Brow Lash Dealer cannot provide refunds if we do not receive your returned products.
Please note the following information when you return a package to us:
- Name
- Address
- Phone number
- E-mail address
- Order number
- Name of account holder
- IBAN bank account
- Reason for return
CREDIT
As soon as the package has been received in good order, the purchase amount minus the shipping costs (shipping costs to you and the return costs) will be credited. Crediting will take place within 14 days of receipt of the return shipment. Keep the return receipt until the purchase amount has been credited.
WRONG DELIVERY
In the unlikely event that you receive a product that you did not order, please leave the packaging intact. An unwanted product that is used or has its lid or cap opened will be considered a product accepted by the customer. The product cannot then be returned or exchanged. If you have received an incorrect product, please contact us at hello@browlashdealer.com
DAMAGED OBJECTS
In the unlikely event that you have received a defective item, please contact us immediately by email: hello@browlashdealer.com We will take the item back, exchange it for a new one or credit you with the purchase price.
Complaints Procedure
If you, as a consumer, wish to file a complaint regarding your purchase, please first contact us at hello@browlashdealer.com. Should we be unable to resolve the dispute amicably, you may submit your complaint to:
Center for Complaint Resolution
Nævnenes Hus
Toldboden 2
8800 Viborg
www.naevneneshus.dk
If you reside in another EU member state, you may submit your complaint through the European Commission’s online platform at: http://ec.europa.eu/odr